Customer story · Amman, Jordan
How Birdie Golf runs an Amman simulator venue on Flexrz
Multi-bay scheduling, bilingual voice booking, and VAT-inclusive payments — running live on Flexrz.
Birdie Golf at the Village is an indoor golf simulator venue in Amman. They use Flexrz to run lessons, simulator time, tournaments, and social events across multiple bays — with customers booking in Arabic or English, by phone or by web.
- Location
- Amman, Jordan
- Venue type
- Indoor simulator
- Languages
- Arabic + English
- Currency
- JOD · 16% VAT inc.
The customer
Birdie Golf at the Village is an indoor golf simulator venue in Amman, Jordan. They operate multiple simulator bays alongside a service menu that mixes coaching, simulator rentals, social play, and seasonal tournaments.
Multiple simulator bays (Sim 1, Sim 2 and on) sharing staff and front-of-house operations.
Golf lessons, simulator time, mini golf, karaoke, and recurring events such as Sunday Scramble and Tuesday Challenge.
Prices are tax-inclusive — the figure the customer sees is the figure they pay. No surprise totals at checkout.
The challenge, before Flexrz
Like most multi-resource service businesses, Birdie needed more than a calendar link — they needed an operations layer that understood real constraints, not a tool that hoped staff would catch conflicts manually.
Multiple resources (bays, coaches) drawing from a small staff roster — bookings need to respect who's actually free, not just which bay is empty.
Customers booking outside business hours had no way to see what was actually open without phoning in.
Tax-inclusive pricing in JOD requires care — the customer's line items, receipts, and reporting all have to reconcile.
Every change is a phone call or message, which doesn't scale once you cross a few hundred bookings a month.
Lessons, sim time, social events, and tournaments each have different durations, resource needs, and pricing — a generic scheduler treats them all the same.
The Flexrz solution
One platform for booking, operations, and payments — built around the way time-based service businesses actually work.
- Multi-resource booking engineSims, staff, and time enforced together — booking Sim 1 doesn't block Sim 2 for the same slot.
- Customer-facing booking siteBranded site at birdiegolf-jo.com with real-time availability for customers.
- Bilingual voice booking agentCustomers can call and book in Arabic or English — handled by a voice agent, not a queue.
- Resource-aware conflict detectionConflicts are caught before the booking confirms, not after a double-booking lands.
- VAT-inclusive pricingTax handled in-platform — receipts, reporting, and customer pricing reconcile by default.
- One engine for every service typeLessons, sim time, events, and tournaments all run through the same availability engine.
What's unique about Birdie's setup
Birdie is the first venue running the new two-query voice architecture in production — and the only customer in the region with a bilingual voice agent that actually respects real availability.
Customers can speak Arabic or English and the agent answers in their language. Live in production.
The booking decision logic is separated from the conversational tone — which eliminates the fabricated availability and double-booking problems voice agents usually have.
The engine knows which staff member is needed for which service, and which bay is needed for which resource. No silent overbooking.
Pricing is configured once. The customer's quoted price equals the price paid — no tax added at checkout.
By the numbers
DRAFT Placeholder values — ak to fill in once the owner has signed off and real numbers are pulled from the admin dashboard.
“[Real quote from Birdie owner pending consent and capture.]”— [Owner Name], Birdie Golf at the Village
Draft placeholder — pending written consent.
How Birdie uses Flexrz today
A short walk-through of the surfaces Birdie operates on day-to-day.
Branded public site with real-time availability for every service, on every bay.
Phone-style booking in Arabic or English — mobile-friendly and handles cancellations and reschedules.
Simulators, coaches, and rooms managed together so conflicts are impossible by construction.
Append-only membership ledger means credits, debits, and renewals are always reconcilable.
Utilization, no-shows, revenue, and staff KPIs in one place — the same dashboard pattern from the Flexrz landing page.
Tax handled once at the platform level — customer receipts, internal reporting, and accounting reconcile by default.
Screenshots of the live Birdie surfaces will be added once owner consent is captured — using illustrative dashboard art in the meantime.
Could Flexrz work for your business?
If you run a multi-resource service business — coaching, rentals, classes, or any operation where time and resources have to line up — Flexrz is built for that exact shape of problem.